Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last Updated: April 8, 2025

1. Introduction

Areti Alliance ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and delivery services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

  • Account Information: When you create an account, we collect your name, email address, phone number, address, and other information necessary for providing our Services.
  • Shipping Information: Information about shipments including pickup and delivery addresses, package contents, dimensions, weight, and special handling instructions.
  • Payment Information: Payment details such as credit card number, billing address, and other financial information necessary to process your payments.
  • Communication: Information you provide when you contact our customer service, respond to surveys, or communicate with us through any other means.
  • Driver Application Information: If you apply to be a driver, we collect additional information such as your driver's license, vehicle information, insurance details, and background check consent.

2.2 Information We Collect Automatically

When you use our Services, we may automatically collect certain information, including:

  • Device Information: Information about your device, including IP address, browser type, operating system, and mobile device identifiers.
  • Usage Data: Information about how you use our Services, such as the pages you visit, time spent on those pages, and actions taken within the Services.
  • Location Data: With your consent, we may collect precise location information from your device to provide location-based services, such as tracking deliveries and optimizing routes.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and to maintain certain information. See our Cookie Policy section for more details.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our Services
  • Processing and completing transactions and sending related information, including delivery confirmations and invoices
  • Sending technical notices, updates, security alerts, and support and administrative messages
  • Responding to your comments, questions, and requests, and providing customer service
  • Communicating with you about products, services, offers, promotions, and events, and providing news and information we think will be of interest to you
  • Monitoring and analyzing trends, usage, and activities in connection with our Services
  • Detecting, preventing, and addressing fraud, security, or technical issues
  • Personalizing and improving the Services and providing content or features that match user profiles or interests
  • Facilitating contests, sweepstakes, and promotions and processing and delivering entries and rewards
  • Carrying out any other purpose described to you at the time the information was collected

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

4.2 For Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

4.3 For Legal Purposes

We may share information in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process. This includes sharing information with government authorities, law enforcement officials, or third parties as necessary to:

  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others
  • Comply with applicable law or legal process
  • Prevent fraud or illegal activity
  • Respond to public health situations or emergencies

4.4 With Your Consent

We may share information with your consent or at your direction, including if you authorize a connection with a third-party service through our Services.

4.5 Data Sharing Restrictions

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The right to access, update, or delete the information we have on you
  • The right of rectification – the right to have your information corrected if it is inaccurate or incomplete
  • The right to object to our processing of your personal data
  • The right of restriction – the right to request that we restrict the processing of your personal information
  • The right to data portability – the right to be provided with a copy of your personal data in a structured, machine-readable, and commonly used format
  • The right to withdraw consent at any time where we relied on your consent to process your personal information

If you wish to exercise any of these rights, please contact us using the contact information provided below.

8. California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

10. SMS Messaging Terms and Conditions

At Areti Alliance, we respect your privacy and are committed to protecting the information you share. When you opt-in to our SMS messaging service, you agree to the following terms regarding how we handle your data:

10.1 SMS Data Collection and Usage

  • Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, service agreement, or other reservation systems.
  • Data Usage: We use your data solely for sending updates, promotions, and reminders related to our delivery services.
  • Data Security: We protect your data with secure storage measures to prevent unauthorized access.
  • Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

10.2 Important Messaging Information

  • Message and Data Rates: MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
  • Message Frequency: Messages are recurring, and message frequency varies.
  • Contact Information: Contact Areti Alliance at +16787278485 or info@aretialliance.com for HELP or to STOP receiving messages.

10.3 Opt-Out Procedures

  • How to Opt Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to info@aretialliance.com or +16787278485.
  • Confirmation: After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
  • Help: You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.

10.4 Non-Sharing Clause

We do not share your data with third parties for marketing purposes. Areti Alliance will not sell, rent, or share the collected mobile numbers.

11. Cookie Policy

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.

What are cookies? Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Types of cookies we use:

  • Essential Cookies: These cookies are essential to provide you with services available through our Services and to enable you to use some of its features. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
  • Functionality Cookies: These cookies allow our Services to remember choices you make when you use our Services, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use our Services.
  • Analytics and Performance Cookies: These cookies are used to collect information about traffic to our Services and how users use our Services. The information gathered does not identify any individual visitor. The information is aggregated and anonymous. We use this information to help operate our Services more efficiently, to gather broad demographic information, and to monitor the level of activity on our Services.

Your choices regarding cookies: If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

12. Third-Party Links

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Areti Alliance
1201 West Peachtree Street NW Suite 2300
Atlanta, GA 30309
Email: info@aretialliance.com
Phone: 1(855) 818-FAST(3278)
SMS Contact: +16787278485